This evolution is being felt across the hospitality sector as guest WiFi provision shifts from an occasional luxury to a basic amenity. No longer satisfied with sub-par hotel wifi hotspot solutions, hotel guests expect WiFi performance that matches that of their domestic or workplace networks, and what is more, they want it for free. However depending on where you are located your Internet Bandwidth might be expensive and you need to be able to manage it properly or even charge for premium access.

According to research, 85% of hotel guests now carry two or more devices when they travel. Customers demand a quality of service adapted to their uses, which has become heavily focused on video streaming services. Tekieazi has truly experienced the profound transformation of usage and has developed a technical platform able to adapt to the peaks of WiFi activity, thanks to its WiFi expertise.

Many organisations within the hospitality sector are finding that poor performing or non-existent guest WiFi is having a negative impact on their business, creating bad customer relationships and ultimately a decline in both sales and bookings.

We regularly develop and update our cloud based management portal allowing hoteliers to monitor the state and evolution of the service. The portal provides access to the collected marketing information concerning their guests : nationalities, types of devices used, emails, uses, etc. Analysis of this data can then be used to grow business and drive profit.

It is becoming less important for hotels to offer entertainment content via the WiFi Hotspot. Guests will frequently ‘do their own thing – on their own device’ – be that email, browsing, streaming Netflix, Skype, WhatsApp etc.

Without exception, hotel management always tell us that Good WiFi must be working everywhere, all the time and across all areas of the property and allow for guests to seamlessly roam without any drop off in service.

On of the biggest problem that the experts agreed is not enough APs deployed. APs are needed to sustain high-bandwidth applications, such as over-the-top video, Installing too few results in gaps in coverage, as well as lack of bandwidth for apps like Netflix.

Another issue we see oftern is that there isn’t enough bandwidth to service the entire property, it will be a bad guest Wi-Fi experience. You can partially address it with proper bandwidth-shaping techniques to cope with the lack of sufficient bandwidth.

However properly implemented WiFi service opens the door for many additional hotel services that can be delivered via the TekiEazi WiFi Portal, like entertainment options, room service and even online local restaurant ordering.