Frequently Asked Questions

Short answers about the TekiEazi WiFi platform. Each answer links to the page with more detail.

About TekiEazi

What is TekiEazi?

TekiEazi is a web-based WiFi management platform from Centre Stone Solutions LLC. It lets a business offer free or paid guest WiFi through a branded splash page, with advertising, coupons, surveys, several login options and analytics in one integrated system. See WiFi management.

Who can use TekiEazi?

Any business location that wants to offer WiFi to its customers. The platform is described for hotels, restaurants, cafes and bars, airports, shopping centers, marinas, schools, government and public WiFi and venues.

What is a splash page or captive portal?

The splash page, also known as a captive portal, is the first page a guest sees after connecting to your WiFi. In TekiEazi it is customized with your logo, imagery and special offers, and it adapts to phones, tablets and laptops. See branded splash page and the guide What is a captive portal?

How do I manage the WiFi, the splash page and the reports?

TekiEazi is a web-based system. The data it gathers is stored in your own cloud-based business portal, where you can monitor the service and see your reports.

Managed hotel WiFi in the Caribbean

Do we need to replace all our equipment?

Not always. We assess what you have first, and we upgrade where it makes the biggest difference for guests. See managed hotel WiFi for the Caribbean.

Is the guest network separated from our hotel systems?

Yes. Guest traffic is isolated from your operational network by design, and a dedicated guest internet circuit can be used where you want full separation.

Are there monthly license fees per access point?

No. There are no per-access-point cloud licenses. You pay for the managed service, not a license for each device.

Who supports the WiFi?

Our local team in Sint Maarten, which monitors the network centrally. There is no overseas ticket queue.

Can the login page show our brand and promotions?

Yes. You get fully branded splash pages, and guests can land on your own guest app after login.

How do I ask for a WiFi assessment?

Use the contact form, email info@tekieazi.com or call +1 954 271 8727, and tell us about your property. We start by looking at what you have and where an upgrade makes the biggest difference for guests.

Logging in and paying for WiFi

How can guests log in to the WiFi?

Guests can log in with an ePin voucher, an email address with optional custom questions, a survey, by watching ads, with direct device access approved by an administrator, with their hotel room number and last name, or with social media (Facebook). You choose which options to offer. See WiFi access login options.

Can I charge for WiFi access?

Yes. You can sell WiFi packages as voucher codes. Guests can pay by credit card directly on the splash page through the QRecharge payment gateway, or buy a voucher at a self-service kiosk with a bill acceptor, or from a retail terminal. See custom internet plans and WiFi ePin vouchers.

Can I offer free WiFi and still get something in return?

Yes. You can offer free WiFi in exchange for watching video ads, viewing special offers, completing a survey or submitting an email address and other questions. See WiFi ads and WiFi marketing.

Can I limit speed, data, time and the number of devices?

Yes. Each voucher package can have a bandwidth speed limit, a data quota, a time limit, an expiration date and a limit on the number of devices. See WiFi bandwidth management.

Hotels and restaurants

Does TekiEazi work with hotel property management systems?

Yes. TekiEazi has a proven and tested application programming interface (API) for the Atlas and Clarity hotel software and property management systems, which are used by several large hotel chains. Guests log in with their room number and last name, and the number of devices per guest can be limited. See hotel PMS integration.

Can guests order food and drinks through the WiFi?

Yes. Guests can order from the restaurant WiFi portal. Orders placed while connected to the restaurant WiFi are labeled Dine-In, orders placed from outside are labeled Dine-Out, and a QR or NFC code at the table identifies the table. See WiFi food and drink ordering.

Advertising, data and monitoring

What kinds of ads can I show?

The system supports full-screen banner ads, text ads and in-app image ads, as well as video ads. Access points can be grouped into zones so that each zone shows different ads. Ad clicks and impressions are available in real time. See WiFi ads.

What guest data can I collect?

Depending on the login option, you can collect email addresses and answers to custom questions, demographic statistics, nationalities, types of devices used, bandwidth usage, WiFi history and survey feedback. See WiFi marketing.

What can I monitor?

The dashboard shows real-time bandwidth usage, the number of connected users and access point and router status. You can also see signal strength and connection details per device, and the history of bandwidth use by day, week, month and year. See WiFi dashboards and monitoring and analytics.

Company, pricing and privacy

How much does TekiEazi cost?

This website does not list prices. Contact us by email at info@tekieazi.com or by phone at +1 954 271 8727, or use the contact form, and tell us about your location.

Who is behind TekiEazi?

TekiEazi is a brand of Centre Stone Solutions LLC. The QRecharge payment solution used for paid WiFi is also a brand of Centre Stone Solutions, and card payments for WiFi access have been provided on St Maarten for several years. See About us.

How do I delete my TekiEazi account data?

Send a request from your registered email address to info@tekieazi.com. Your account will be deleted and the data will no longer be saved. See data deletion.